Validation date: February 15th, 2023.
Callidryas Tours is the owner and provider of a service that allows users to search, find, and book travel experiences in Costa Rica. In this Statement, these services are collectively referred to as our "Services".
The information that you and others entrust to us enhances our ability to provide more relevant, personalized, and useful services. We understand that sharing your personal information with us is an act of trust. We greatly value your trust, and we are committed to providing you with valuable information, products, and services based on the information you have shared with us. Most importantly, we are committed to respecting your privacy while visiting our website or using our services, as well as being transparent about how we use the information you have entrusted to us
This Statement describes how we obtain, use, and process your information, in an easily understandable and transparent manner. It informs you of your rights, how you can exercise them, and how you can contact us. Please read this Statement carefully to understand how we handle your information and ensure privacy. By visiting our websites, whether through a computer, phone, tablet, or similar device (collectively referred to as "Devices"), you acknowledge and confirm that you have read this Statement.
Information we collect and process
When you access or use our services, we collect and process information about you to provide you with personalized and suitable Services.
The information we collect may include the following:
Contact information, such as name, phone number, postal address, and email address.
Billing and payment information (credit card number, cardholder's name, expiration date, authentication code, and billing address).
Travel assistance and planning documentation, such as identification documents if you choose to provide them.
Online activity, including the pages you have visited and the content and applications you have viewed.
Communications when you contact our customer service, such as incoming and outgoing emails.
Also, we may collect, in cases where you have provided it to us, information about other travelers, such as email address and other travel-related data. If you share information with us about other individuals, you should obtain their consent and ensure that they understand and accept how we will use their personal information (as detailed in this Statement).
In addition to the categories mentioned above, we may also collect certain information about your location if you have allowed your device to send information through the device's privacy settings.
2. Uses of information and purposes
To the extent possible, we aim to provide you with relevant content and a personalized experience when you use our services, that is, the reason why we use your information in the following ways
Registration and other agreements
Facilitating your bookings.
Processing payments or credits.
Offering promotions that may include contests, gift cards, rewards, refunds, and discounts.
Improvement of our Services
Using your information for analysis purposes that allow us to improve our Services.
Communicating with you or facilitating communication between you and our partners and/or affiliates.
Managing and monitoring your interactions with us, such as your communications with customer service or the sales team.
Resolving disputes or addressing issues.
Preventing fraud and other potentially prohibited or illegal activities.
Complying with applicable laws, responding to legal requirements, preventing harm, and protecting our rights, as well as the rights of other users and third parties.
Providing payment services, such as detecting and preventing money laundering, fraud, and security incidents, complying with legal obligations, and enforcing the payment terms of the service.
Please note that if we use automated decision-making to process your personal information, we will apply necessary measures to safeguard your rights and freedoms, including your right to obtain human intervention.
3. Information about minors
Our Services are not intended for minors, who, in our discretion, are individuals up to 17 years of age.
We will only collect or process information from minors in very exceptional cases. We may need to collect personal information from minors as part of our service if, for example, this data is required for a reservation related to a specific experience. We will only collect personal information from minors if a parent or guardian provides it to us and gives their consent. If we become aware that we have processed personal information of a child without valid consent from a parent or guardian, we will delete this data.
4. Information Security
We have implemented appropriate physical, technical, and administrative security procedures to protect your information. Only authorized employees have access to personal information, and they can only access it to perform permitted business functions. We use encryption to transmit your information between the payment platform and our operating system. However, we cannot guarantee the security of information in the case of unauthorized access or use, hardware or software failures, or other circumstances beyond our control.
5. Data deletion and retention
We will retain copies of your information for as long as necessary for the purposes stated in this Statement, unless current law requires extending the retention period. Additionally, we may retain your information for the period of time necessary to establish, exercise, or defend any legal rights.
6. Changes to the Statement
This Statement may be updated in the future. If we consider that there are significant changes, we will notify you by posting an updated Statement on the website. The date of the last update is indicated at the top of this Statement. We recommend accessing it from time to time to consult the most current version and reviewing this Statement periodically for the latest information on our privacy practices.